Servicing

OFFICE CLOSURE:

New Years: Bay Equity Home Loans will be closed Friday 12.30.2022 at 3 PM Pacific Time through Monday 1.2.2023 in observance of New Years. Customer Service will resume normal business hours on Tuesday 1.3.2023 at 8AM Pacific Time.

We wish you and your family safe and Happy Holidays!

YEAR END TAX FORMS:

Your 2022 IRS tax forms and annual notices will be included with your billing statement mailed in January which will be provided no later than January 31, 2023. The documents will also be available in your customer portal by selecting Account Management, then Document Center. If the servicing of your loan was transferred in 2021, you may receive multiple 1098 tax forms, one from each mortgage servicer.

Any question surrounding your IRS tax forms please reach out to the Customer Service Center at 855-259-0467 or via email at support@mybayequityservicing.com

DISASTER RELIEF:

My home has been damaged by a natural disaster. What do I do?

We hope that you are safe, and we understand this may be a difficult time. We want you to know we are here to support you in any way we can.

- Our Customer Service Team is here to help you at toll-free 855-259-0467. Monday – Friday 8AM – 5PM PST

- Email: support@mybayequityservicing.com

- Claims Assistance 833-811-3064

ADDITIONAL DISASTER ASSISTANCE INFORMATION:

FEMA

- Hotline 800-621-FEMA option 2 or TTY 1-800-462-7585

- Website: www.fema.gov

- To apply for FEMA disaster assistance: www.disasterassistance.gov or call 1-800-621-

Red Cross

- To apply for disaster assistance: www.redcross.org

- Or call 800-RED-CROSS (800-733-2767)