Servicing

OFFICE CLOSURE

Bay Equity Home Loans Servicing Department will be closed Thursday April 7th at 2 PM PST and Friday April 8th all day. Customer Service will resume normal business hours on Monday April 11th at 8 AM PST.

YEAR END TAX FORMS

Your 2021 IRS Tax Forms and annual notices will be included with your billing statement mailed in January — provided no later than January 31, 2022. The documents will also be available in your customer portal by selecting Account Management, then Document Center. If the servicing of your loan was transferred in 2021, you may receive multiple 1098 Tax Forms, one from each mortgage servicer.

DISASTER RELIEF

My home has been damaged by a natural disaster. What do I do?

We hope that you are safe, and we understand this may be a difficult time. We want you to know we are here to support you in any way we can.

 Our Customer Service Team is here to help you at toll-free 855-259-0467. Monday – Friday 8AM – 5PM PST

 Email: support@mybayequityservicing.com

 Claims Assistance 833-811-3064

Additional disaster assistance information…

FEMA

 Hotline 800-621-FEMA option 2 or TTY 1-800-462-7585

 Website: www.fema.gov

 To apply for FEMA disaster assistance: www.disasterassistance.gov or call 1-800-621-FEMA

Red Cross

 To apply for disaster assistance: www.redcross.org

 Or call 1-800-RED-CROSS